Policies & FAQs
Rental Period– All prices listed are for a two day rental with the exclusion of the inflatables and games which are for one day only.
Payment– A payment in the amount of 50% of your total is due at the time of booking to hold your date. The remaining 50% is required 10 days prior to delivery/pick up of your items. If your deposit is not received within 10 days of your quote date your quote will expire. We accept cash, check, Visa, MasterCard, Discover and American Express. Please mail payments to 780 North Park Street Sullivan, MO 63080.
Delivery-Rentals over $100 are eligible for delivery at a rate of 1.00 per mile.
Damaged Items– Items damaged or not returned will be subject to a replacement or repair fee.
Frequently Asked Questions about Weddings/Events
Do I have to make an appointment to reserve items?
No! All of our items are listed online. As soon as you know the quantity of the items you need, call or email to reserve. You can pay your deposit over the phone with a credit card or send a check within one week.
How much of a deposit do I have to pay?
We require 50% of your total to hold your date.
What happens if I decide to cancel some of my order?
As long as you cancel at least one week prior to your event, there is no penalty. Everything you have paid will be applied to your remaining balance.
How do the tablecloths come?
All of our tablecloths are professionally cleaned and pressed between every use. They come to the renter folded and on a hanger.
How do I return the tablecloths? Do they need cleaned?
Tablecloths can be thrown in a trash bag at the end of your event. They don’t need folded and they don’t need hung back up.
Should I save the hangers and plastic bags from the tablecloths?
No! If you do, we’ll gladly reuse them but we don’t require you to return them. We would like you to return the plastic hangers from the chair covers and the green metal hangers from the table skirting.
How early can I pick up the items I have reserved?
Assuming your event is on a Saturday, items can be picked up as early as Thursday.
When do I have to return the rentals?
All items rented over a weekend, must be returned on Monday between 10am – 2pm. If extraordinary circumstances prevent returning during this time period we can set up an appointment on Sunday or Monday evening. All weekend rentals MUST be returned by Monday evening to avoid an additional rental fee.
Frequently Asked Questions about Bounce Houses
How long is the rental period?
8 hours. We deliver anytime after sunrise and pick up before dark.
What do I need to supply?
We bring everything we need, including extension cords. The only thing you need to supply is an electric outlet within 100ft of your bounce house site. If you are renting the water slide, we will provide up to 50ft of hose but we’ll need an outdoor spigot to hook to.
Does it have to be setup on grass?
Yes. Our insurance requires that all bouncers be securely staked in a grassy area.
What if it is suppose to rain on the day of delivery?
Weather related cancelations can be made up until the time of delivery. After delivery, no refunds will be issued. If wind/weather is severe, we reserve the right to cancel without penalty to the customer.