Policies & FAQs
Rental Period– All prices listed are for a two day rental but most times items can be picked up as early as Thursday and retuned as late as Monday. We do not take orders less than 10 days before delivery or pick up. We recommend that you make your reservation as early as one year in advance in order to insure that your requested items are available.
Payment– A payment in the amount of 50% of your total is due at the time of booking to hold your date. The remaining 50% is required 10 days prior to delivery/pick up of your items. If your deposit is not received within 10 days of your quote date your quote will expire. We accept cash, check, Visa, MasterCard, Discover and American Express. After competing your quote you will receive a link to pay the deposit online as well as you can mail a check within 10 days to PO Box 561, Sullivan, MO 63080.
Delivery-Rentals over $200 are eligible for delivery at a rate of 1.00 per mile.
Damaged Items– Items damaged or not returned will be subject to a replacement or repair fee.
Frequently Asked Questions about Weddings/Events
Do I have to make an appointment to reserve items?
No! All of our items are listed online. As soon as you know the quantity of the items you need, you can reserve your items online or email us, well be happy to help you choose your items. After your quote is complete we will send you a link to pay the deposit online.
How much of a deposit do I have to pay?
We require 50% of your total to hold your date.
What happens if I decide to cancel some of my order?
We understand that you may not know your exact guest number at the time you make your reservation. So changes can be made up until 10 Days prior to your event and then your final payment will be due.
How do the tablecloths come?
All of our tablecloths are professionally cleaned and pressed between every use. They come to the renter folded and on a hanger.
How do I return the tablecloths? Do they need cleaned?
Tablecloths can be placed in a trash bag at the end of your event. They don’t need folded and they don’t need hung back up.
Should I save the hangers and plastic bags from the tablecloths?
No! If you do, we’ll gladly reuse them but we don’t require you to return them. We would like you to return the larger drape hangers and the green metal hangers from the table skirting.
How early can I pick up the items I have reserved?
Assuming your event is on a Saturday, items can be picked up as early as Thursday.
When do I have to return the rentals?
All items rented over a weekend, must be returned on Monday between 10am – 2pm. If extraordinary circumstances prevent returning during this time period we can set up an appointment on Sunday or Monday evening. All weekend rentals MUST be returned by Monday evening to avoid an additional rental fee.
Do I need to restack the chairs and break down the tables for pick up?
All items must be restacked and broken down just as they were left for you upon delivery. An additional fee will apply if items need to be stacked or restacked by our staff at pick up.
